Refund policy

7. Returns & Refund Policy
7.1 Return Eligibility
We accept returns within [30 days] of delivery under the following conditions:

Product must be unused, in its original condition.
Product must be in its original packaging with all tags, labels, and accessories included.
Product must not show signs of wear, damage, or tampering.

7.2 Non-Returnable Items
The following items cannot be returned:

Products that have been used or are not in their original condition.
Products with damaged or missing packaging.
Products returned without prior authorization.

7.3 Return Process
You MUST contact us before returning any product. Unauthorized returns will not be accepted or refunded.
To initiate a return:

Contact us at hello@valkyriaco.store within 14 days of receiving your order
Provide your order number, reason for return, and photos if applicable
Wait for our return authorization and instructions
Ship the item back in its original packaging to the address we provide
Include tracking information for your return shipment

7.4 Return Shipping Costs

Customer is responsible for return shipping costs unless the product is defective or we sent the wrong item.
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
Customs duties or taxes paid on international orders are non-refundable.

7.5 Refund Processing
Once we receive and inspect your returned item:

If approved, refunds will be processed to your original payment method within 30 business days.
Original shipping costs are non-refundable (unless the product was defective or incorrect).
You will receive an email confirmation once your refund has been processed.

7.6 Defective or Incorrect Items
If you receive a defective or incorrect product:

Contact us immediately at hello@valkyriaco.store with photos and your order number.
We will provide a prepaid return label or offer a replacement.
Refunds for defective items include original shipping costs.

7.7 Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.