Terms and Conditions

Last Updated: November 22nd, 2025
By using this website and purchasing from Valkyria, you agree to these Terms of Service. Please read carefully.

1. Use of Website
You agree to use this website lawfully and not to:

Misuse or attempt unauthorized access to our systems.
Infringe upon our intellectual property rights.
Engage in fraudulent activity.


2. Product Information
We strive to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all information is error-free. We reserve the right to correct errors, update information, or discontinue products at any time without prior notice.

3. Orders & Order Acceptance
Placing an order does not guarantee acceptance. We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

Payment not authorized or declined.
Incorrect or incomplete billing/shipping information.
Suspected fraud or unauthorized transactions.
Product unavailable or out of stock.
Pricing or listing errors.

If we cancel your order, you will receive a full refund to your original payment method (if payment was processed).

4. Customer Cancellations & Changes
Order changes or cancellations may only be requested before the order has been fulfilled or shipped. Once your order has shipped, it cannot be canceled. Please contact us immediately if you need to modify your order.

5. Shipping & Delivery
5.1 Shipping Times
Estimated shipping times are provided for guidance only and are not guaranteed. We are not responsible for delays caused by:

Shipping carriers.
Customs clearance.
Weather or natural disasters.
Any other circumstances beyond our control.

5.2 International Orders & Customs Duties
For orders shipped internationally or from overseas warehouses, you (the customer) are responsible for:

All customs duties, taxes, and import fees imposed by your country.
Any additional charges applied by customs authorities.

These fees are NOT included in your order total and are determined by your local customs office. We strongly recommend checking with your local tax or customs authority before placing an order to understand potential charges. Valkyria is not responsible for any customs delays, fees, or seizures.
By placing an international order, you acknowledge and accept full responsibility for all customs-related costs.

6. Payment
All payments must be authorized by the cardholder or account owner. We accept secure payment methods displayed at checkout. You agree to provide accurate payment information and authorize us to charge the total amount shown at checkout.

7. Returns & Refund Policy
7.1 Return Eligibility
We accept returns within [30 days] of delivery under the following conditions:

Product must be unused, in its original condition.
Product must be in its original packaging with all tags, labels, and accessories included.
Product must not show signs of wear, damage, or tampering.

7.2 Non-Returnable Items
The following items cannot be returned:

Products that have been used or are not in their original condition.
Products with damaged or missing packaging.
Products returned without prior authorization.

7.3 Return Process
You MUST contact us before returning any product. Unauthorized returns will not be accepted or refunded.
To initiate a return:

Contact us at hello@valkyriaco.store within 14 days of receiving your order
Provide your order number, reason for return, and photos if applicable
Wait for our return authorization and instructions
Ship the item back in its original packaging to the address we provide
Include tracking information for your return shipment

7.4 Return Shipping Costs

Customer is responsible for return shipping costs unless the product is defective or we sent the wrong item.
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
Customs duties or taxes paid on international orders are non-refundable.

7.5 Refund Processing
Once we receive and inspect your returned item:

If approved, refunds will be processed to your original payment method within 30 business days.
Original shipping costs are non-refundable (unless the product was defective or incorrect).
You will receive an email confirmation once your refund has been processed.

7.6 Defective or Incorrect Items
If you receive a defective or incorrect product:

Contact us immediately at hello@valkyriaco.store with photos and your order number.
We will provide a prepaid return label or offer a replacement.
Refunds for defective items include original shipping costs.

7.7 Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

8. Limitation of Liability
To the fullest extent permitted by law, Valkyria and its affiliates shall not be liable for:

Indirect, incidental, special, or consequential damages.
Loss of profits, data, or business opportunities.
Delays in delivery or website availability.
Improper use of products.
Issues arising from third-party services (payment processors, carriers, etc.).

Our total liability to you for any claim will not exceed the purchase price of the product(s) in question.

9. User Accounts
If you create an account on our website, you are responsible for:

Maintaining the confidentiality of your login credentials.
All activities that occur under your account.
Notifying us immediately of any unauthorized use.


10. Intellectual Property
All content on this website—including text, images, logos, graphics, product descriptions, and design elements—is the exclusive property of Valkyria and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or use any content without our express written permission.

11. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using this site, you consent to our privacy practices.

12. Governing Law & Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of Spain. Any disputes arising from these terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of Barcelona, Spain.

13. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

14. Contact Us
If you have questions about these Terms of Service, please contact us at:
Valkyria
Location: Barcelona, Spain
Email: hello@valkyriaco.store
Website: www.valkyriaco.store