Do you offer free shipping?
Yes! Free worldwide shipping on all orders. No minimum purchase required.

Where do you ship from?
We use a global fulfillment network with warehouses strategically located worldwide to ensure the fastest possible delivery to your location.

How long does shipping take?
Orders are processed in 1-3 business days. Average delivery is 5-10 business days. Every order includes tracking.

Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping times may vary by location.

Where do you ship from?
We ship from fulfillment centers located in Asia, Europe, and North America.
Your order may be dispatched from any of these warehouses depending on product availability and current stock levels.

How long does shipping take?
🇪🇺 Europe: 5–12 business days
🇺🇸 North America: 5–12 business days
🌍 Rest of World: 6–12 business days

What if my package is lost or damaged?
Contact us immediately at hello@valkyriaco.store. We'll resolve it with a replacement or full refund.

What's your return policy?
30-day money-back guarantee on all products. If you're not satisfied, return it for a full refund (product must be in good condition).

How do I start a return?
Email hello@valkyriaco.store with your order number. We'll provide return instructions and a return address.

Who pays for return shipping?
Customer is responsible for return shipping costs unless the product is defective or we sent the wrong item.

When will I get my refund?
Refunds are processed within 7-14 business days after we receive your return. You'll get an email confirmation.

Can I exchange a product?
We don't offer direct exchanges. Please return the original item for a refund and place a new order.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?
Yes. We use industry-standard SSL encryption. We never store your payment details—all transactions are processed securely through our payment partners.

Can I change or cancel my order?
Orders can only be modified or canceled before shipment. Contact us immediately at hello@valkyriaco.store if you need to make changes.

Do you offer wholesale or bulk discounts?
Yes! Email hello@valkyriaco.store for wholesale inquiries or bulk orders of 10+ units.

I didn't receive an order confirmation email. What do I do?
Check your spam folder. If you still don't see it, contact hello@valkyriaco.store with your order details.

Are your products covered by warranty?
All Valkyria products come with a 30-day satisfaction guarantee. For defects beyond 30 days, contact us—we'll help troubleshoot or replace if needed.

What if my product stops working?
Contact hello@valkyriaco.store with your order number and a description of the issue. We'll provide troubleshooting steps or arrange a replacement.

Are your products safe and certified?
Yes. All products are CE, RoHS, and EMC certified, meeting European safety standards.

Do you test your products?
Absolutely. Every product is tested by our team and real customers before we sell it.

Do I need an account to order?
No, you can check out as a guest. However, creating an account lets you track orders and save your info for faster checkout.

How do I track my order?
You'll receive a tracking number via email once your order ships. Click the link to track your package in real-time.

How can I contact customer support?
Email: hello@valkyriaco.store
Business Hours: Monday-Friday, 9 AM - 6 PM CET
We typically respond within 24 hours.

Where are you located?
Valkyria is based in Barcelona, Spain.